-
Q.
What other information do I need to provide?
A. If this is your first prescription order, you will need to complete and sign the
Patient Questionnaire and Customer Agreement Form. As stated in
the instructions for
“How to Order”, this information can either be faxed using our
toll-free fax number or it can be mailed to us. Every time
you order you must complete a medical history form so that
Healthcare professionals can adequately determine if your meds are
appropriate.
Q.
How large a supply of my medications can I
buy?
A. You may only order as much as the physician
prescribes for you. Additionally, all prescriptions are limited to
a maximum of a ninety (90) day supply. (Please note: It is
permissible to issue 100 tab/capsule quantities under this
restriction.)
Q.
What is www.CanadianPharmacyTrust.com privacy
policy regarding my personal information?
A. www.CanadianPharmacyTrust.com maintains the highest professional standards regarding the
confidentiality of customer information. Canadian Pharmacy Trust will not release or otherwise
share any prescription, personal medical or financial information
with anyone or any entity, other than the reviewing Canadian
physician, the customer to whom the information pertains or the
U.S. physician who prescribed the medications ordered, without the
express written consent of the customer. Additionally, Canadian
Pharmacy Trust and its affiliated pharmacy in B.C. will not sell,
lease, rent or otherwise make available mailing lists or other
customer-based consumer information to any other person or
business entity. For additional information, please review the
complete
Privacy Policy.
Q.
Are there certain drugs that I cannot buy
through Chester Pharmacy?
A. Chester
pharmacy will not fill prescriptions for narcotics or other
controlled substances such as benzodiazephines and will not fill
prescriptions where either the drug or a different brand name of
the same drug is not available in the U.S.
Q.
How do I pay?
A. Chester Pharmacy accepts MasterCard, Visa, American Express,
Discover
and International Money Orders at the name of
 .
They DO NOT
accept Personal Checks.
The charge will appear on your credit
card billing statement as being from "Chester Pharmacy" All charges are in U.S. dollars.
Q.
How are initial orders different from
refill orders?
A. You will have to call approximately
3 to 4 weeks before your refill date to confirm that you want your
prescription refilled and to ask whether there have been any
changes in your medical history. It is necessary to re-submit
your medical history every time to receive your
refills. However, if you are adding a new prescription, you will
need to fax the new prescription(s). We need to know if there has been a change in your
address, health, in the strengths or quantities of the medications
you’re taking, or in the method of payment (in which case this
information must also be provided).
Once a prescription has expired, it will be necessary to provide a
copy of the new prescription issued by your U.S. doctor. As in the
case of your initial order, a Canadian physician will then review
and approve your prescription under his or her Canadian license.
Q.
Are the drugs I will receive the same
quality as the drugs that I buy in the U.S.?
A. Just as the United States, Canada is a “first world”
country and has exceptionally high standards along with a rigorous
approval system and strict manufacturing requirements for
pharmaceuticals. Many of the drugs sold in Canada are exactly the
same as those sold in the United States. Other drugs are
manufactured in Canada and are the version sold in Canada. Some
drugs may have a different name or look different than the one you
are familiar with in the U.S. As one example, in Canada, the U.S.
drug “Prilosec” is called “Losec” and is a pill rather than a
capsule, even though it is in fact the same drug and is made by
the same manufacturer. Chester Pharmacy will only send you drugs that
are approved in Canada.
Q.
Are all American drugs available?
A. For different reasons, not all drugs available in the
United States are available in Canada.
Q.
Why can I buy certain generic drugs from
Canada that are not available in the U.S.?
A. Because of differences in the patent laws between the
U.S. and Canada, generic versions of certain U.S. brand name drugs
are produced in Canada that are not available in the U.S.
Q.
Who makes Canadian generic drugs and are
they safe?
A. The generic drugs produced in Canada are subject to the
same strict approval and regulation as brand name drugs – and are
used by millions of Canadian citizens on a daily basis. The
manufacturers of these generic drugs are large and well-respected
companies. They include Apotex, Novopharm and Genpharm.
Q.
Can I transfer a prescription from a local
pharmacy in the U.S.?
A. Since all prescriptions submitted to the Canadian
pharmacy must initially be reviewed by a licensed Canadian
physician, along with the completed Patient Questionnaire,
transfers of prescriptions from U.S. pharmacies are not possible.
Q.
How are my drugs shipped and how long does
it take to receive them?
A. Your prescription order is shipped by
Canada Post express mail.
Initial orders should be received within 10-14 business days. Refill
orders should be received within 10 business days.
Q. What
is Chester Pharmacy's return policy?
A. Just as in the United States, Canadian pharmacies are
prohibited from using returned drugs. The applicable rule reads as
follows: The Pharmacist shall not accept the return for use or
re-use of any portion of any drug or non-prescription medication
(British Columbia College of Pharmacists Standard 5.1 (m)
Standards of Practice - The Pharmacist, Jan. 1, 1996)
Q.
Why can Chester Pharmacy only fill a
prescription for a maximum of 3 months?
A. Due to regulations put into place by the FDA, American
citizens are only allowed to import a maximum of 3 months worth of
medication for personal use. Any amount above this 3 month limit
is not considered "personal use".
Q.
What is the difference between a brand name
drug and a Generic drug?
A. A generic drug is a medication for which the original
manufacturer has lost patent protection. Because of this, other
manufacturers are allowed to produce and sell the exact medication
at a lower more competitive price. The generic drug is the exact
same medication as the original brand name drug, simply made by
another company. Due to strict regulations on the generic drug
industry, these drugs must provide the same therapeutic effect as
the brand name drug.
Q.
Can I buy Valium, Tylenol #3 or similar
medications from your pharmacy?
A. The pharmacy legally cannot ship any narcotic or controlled
substance across the border. They will also not sell any habit
forming medications.
Q.
Will you accept my insurance?
A. Unfortunately no. We are located in Canada and because
of this we cannot accept any foreign insurance. We will provide
you with a proper receipt for insurance purposes. Your insurance
company may or may not accept our receipts.
Q.
Is there a limit on how much I can
buy?
A. Yes, you may purchase a maximum of a 3 month supply of
each of your medications, provided that you have a valid
prescription for that supply of medication.
Q.
Are all drugs less expensive in Canada?
A. No. The majority are less
expensive, but there are exceptions.
Q.
How does the quality of Canadian
medications compare to American medications?
A. The Canadian government has very strict requirements for
the manufacturing of medication in Canada. These requirements are
very similar to the requirements in the US. Some of the the drugs
sold in Canada are actually manufactured in the US and repackaged
for sale in Canada. Generic medications are all manufactured in
Canada under Canada's stringent requirements.
Q.
Why do some drugs have different names in
Canada?
A. These are trade or brand names registered by the
manufacturer. In different countries manufacturers will often use
different trade names. The medications have the same active
ingredients, but may look different and have a different trade
name. (For example Prilosec (U.S.) and Losec (Canada), or
Augmentin (U.S.) and Clavulin (Canada)).
Q.
Why are your prescription prices so low?
A. The first reason is the cheap Canadian dollar --$100
U.S. buys roughly $120 in Canadian goods. The second reason is
price controls. The Canadian government limits how much
pharmaceutical manufacturers can charge for brand-name drugs when
they are approved and caps subsequent price increases. As well, in
Canada generics become available 5 years earlier.
Q.
How long will it take to process my new
order and ship my drugs?
A. It takes us up to 4 business days to process and ship out the medications. It takes additional 10-14 business days for the medications to get to you. In
addition, the postal system is currently experiencing delays in
the western and south-western areas of the U.S. owing to mail
volumes at customs facilities in those areas. The affected states
are as follows:
-
Washington
-
Indiana
-
Oregon
-
Nevada
-
California
-
Arizona
-
New
Mexico
-
Utah
-
Wyoming
-
Colorado
-
Montana
-
Florida
Even
though Florida is in the east, it has been added to the list
because the U.S. Customs inspection regime has been increased here
as well. As a result delivery times may exceed our maximum 14-day
delivery time expectation. As a result, our 14-day re-ship policy
will not be in effect for these affected areas. If you live in one
of these affected areas, please plan your prescription order lead
times to compensate for the possibility of a delivery delay.
Q.
What happens if my shipment never arrives?
A. If a shipment does not arrive within 14 days, please contact us at 1-866-375-2929.
Q.
Does Chester Pharmacy meet all of the
legal requirements in place in order to ship drugs to the United
States?
A. Yes. Chester Pharmacy presently meets all known
requirements in place in Canada and the United States to be able
to ship prescription drugs into the United States.
|
