Q. What are your hours of operation?
For your convenience, we are open 24 hours a day, 7 days a week.
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Q. Are the prices on the website in U.S dollars?
Yes, all prices found on CanadianPharmacyTrust are in U.S. dollars.
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Q. Why do some drugs have different names in Canada?
Some medications are marketed under a different name in Canada. These brand or trade names are decided
by the manufacturers. The medications will have the same active ingredients, but they may look slightly different in shape, color or size.
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Q. How much is shipping?
CanadianPharmacyTrust charges $9.99 shipping on every order.
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Q. What if I need to return my order?
If you are not fully satisfied with your purchase from CanadianPharmacyTrust, simply return the product and we will give you a 100% refund within 30 days for unopened medications, including the shipping cost.
*We will credit your account for your return postage cost.
*Any sale priced items are final sale and cannot be returned or exchanged.
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Ordering Medication |
Q. How do I order?
We have 2 quick and easy ways to order. Click here to find out more.
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Q. Do I need to send in my original prescription?
Once you have placed your order either by phone or online you are required to mail in your original prescription to us at CanadianPharmacyTrust.com, 1685 H Street, #1419 Blaine, WA 98230.
* Note: This address is ONLY for original prescriptions. Product returns will not be accepted at this address.
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Q. Why do the pills I received look different than the ones I get from my local pharmacy?
Firstly, if you are used to Brand Name pills and you have ordered a Generic from us, the pills we send you WILL LOOK DIFFERENT. Trademark laws do not allow a generic drugs to look exactly like the brand-name drug. However, while colors, flavors and other inactive ingredients may be different, the drug must duplicate the active ingredients.
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Q. Is your Pharmacy legitimate and are you products safe & reliable?
At CanadianPharmacyTrust, our licensed pharmacists review your medical profile and then verify your order for accuracy and possible interactions with other medications you may be taking.
We only buy pharmaceuticals from licensed manufacturers/ wholesalers who follow established Good Distribution Practices/ Good Manufacturing Practices and are overseen in their respective jurisdictions by Regulatory bodies similar to the US FDA. In many cases, the US FDA themselves inspects the manufacturing facilities of these manufacturers and several of their manufacturing plants are in fact USFDA approved.
Additionally, we only distribute medications which are obtained in the manufacturers' original and unopened packaging, complete with lot number and expiry date.
We only buy generic product from top-tiered generic manufacturers who are also regulated and inspected in similar fashion and manufacture safe, quality generic products with the same active ingredients as the brand product.
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Q. Who is CIPA and what do they do?
CIPA is a Canadian association of licensed, regulated pharmacies. Patient safety is a top priority for CIPA members and because of unregulated rogue pharmacies, patients need to exercise caution by only ordering from trusted sources. CIPA certification assures you that the pharmacy provider is licensed, reputable and adheres to stringent safety protocols. All CIPA members are licensed and regulated by various government agencies for safety. CIPA member pharmacies require valid and signed prescriptions, typically for 90-day supplies of drugs and maintenance medications. We do not sell controlled substances. Patient privacy is assured by CIPA members, who follow the same stringent confidentiality and safety procedures as U.S. pharmacies. Additionally, CIPA members do not send any unsolicited email (SPAM) or sell addresses to others. For your safety and privacy, we recommend dealing only with sites displaying the CIPA seal.
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Q. Is there a limit on how much I can buy?
Yes, under Canadian laws and regulations we can only send out a 3 month supply per order, per patient for each medication. We also can only fill the quantity as defined
on your prescription. The medications dispensed to you are for personal use only. You may not purchase medications for resale or redistribution.
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Q. Can I buy controlled substances from Canada?
No. We do not ship or sell any narcotics or controlled substances.
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Q. Can I buy controlled substances from Canada?
No. We do not ship or sell any narcotics or controlled substances.
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Q. Can I order products containing Ephedrine or Pseudoephedrine?
Federal and State regulations restrict the sale and purchase of products containing ephedrine and Pseudoephedrine and therefore if you are ordering a product containing these ingredients certain restrictions may apply.
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Q. Are all drugs less expensive in Canada?
Most products we carry, especially generic products, are less expensive.
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Q. What if I find a lower price with another pharmacy?
CanadianPharmacyTrust guarantees you the lowest prices. If you find your medication(s) cheaper at any other online Canadian pharmacy, we will match their price as long as the online pharmacy is a member of CIPA and Pharmacy Checker approved. The price match will only be honored under the following terms & conditions:
- The offer is valid at the time of the sale and up to 7 days after.
- Products must be identical and in stock at the time of placing an order with the other accredited online mail order pharmacy.
- Products must be authentic in brand and size (same manufacturer, same country of manufacture, same country of dispensation, same pack size, same strength, same quantity, etc. (e.g. We will price match 30 tablets of Canadian Brand Name Lipitor 10mg made by Pfizer Canada Inc. to 30 tablets of Canadian Brand Name Lipitor 10mg made by Pfizer Canada Inc.)
- Products must be new as we cannot match the price of any used or expired product.
- We will only match the current advertised price.
- Price match can only be issued over the phone with our customer service team.
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Q. I am an existing customer and refilling my prescription medication. Do I need to send you my prescription again?
No. We keep your prescription on file. You will be required to send us a new prescription if your existing medication has expired or has run out of refills or if you are ordering a new medication.
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Q. How long will it take to get my order?
Once your order is processed delivery can take up between 8-12 business days.
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Q. How soon can I re-order my medication?
We suggest that you re-order your medications(s) when you have approximately 4-5 weeks remaining. This ensures that you receive your order in plenty of time prior to running out.
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Q. How long are my refills good for?
You will have as many refills as your doctor has authorized you to have on the prescription that you fax in to us. Due to government regulations, the maximum your doctor can authorize is a one year supply. Refills will expire one year from the date the prescription was written.
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Q. Is a prescription required to order prescription medications?
Yes. We require a valid U.S prescription for all prescription medications. However, some medications sold in Canada (such as Zyrtec) do not require a prescription.
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